Our aim to surprise and delight! However, if for some reason you are unhappy with your Merriment purchase, please email firstname.lastname@example.org within 3 days of receiving your delivery to request a Return Authorization (RA) number. After that date, sales become final. Please do not ship an order back to us without an RA number.
Once you have received your RA number, you are responsible for carefully packaging and shipping the return order back to Merriment with the RA number clearly indicated on the outside of the package. Additionally, we cannot be held responsible for packages that are lost or damaged on their way back to us, please consider getting a tracking number for that return shipment.
Return shipping costs will be incurred by the customer. However, if the return is due to our error, we will happily pay the return shipping costs and process a full refund. If your item arrives damaged from shipping, please send photos of the damaged item as well as the packaging it arrived in. If either of these scenarios has happened, please contact us immediately so arrangements can be made.
We reserve the right to refuse any merchandise that does not meet our return policy guidelines. We cannot authorize a return if more than 7 days have gone by since the delivery of your order.
All sale items are a FINAL SALE, no returns or exchanges are available on final sale items. Additionally, international orders and items purchased with store credit are final sale and ineligible for a refund/return.